Welcome to CharmLoom.store, where every customer is an important part of our growing community. Whether you have a question before placing an order, need assistance with an existing purchase, or simply want to share your thoughts about your experience, our dedicated customer support team is always happy to help.

We believe that outstanding customer service is just as important as offering beautiful products. Every inquiry is handled with professionalism, kindness, and genuine care because we understand that behind every order is a real person who deserves a smooth and enjoyable shopping experience.

From product recommendations to shipping updates and after-sales support, our goal is to provide clear communication, prompt assistance, and reliable solutions whenever you need us.

Get in Touch

CharmLoom.store

Business Address
1485 Rue Ottawa
Montréal, QC H3C 0V6
Canada

Email
support@CharmLoom.store

Phone
(416) 398-1383

Customer Support Hours

Our customer service team is available during the following business hours:

Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

Saturday
10:00 AM – 3:00 PM (Eastern Time)

Sunday & Public Holidays
Closed

If you contact us outside of business hours, don't worry—your message is important to us, and we'll respond as soon as possible on the next business day.

Email Support

Email is the quickest and most convenient way to reach our support team.

Whether your question is simple or detailed, we'll do our best to provide a complete and helpful response.

For faster assistance, please include:

• Your full name
• Order number (if applicable)
• Email address used during checkout
• Product name
• A detailed description of your inquiry
• Photos if you're reporting a damaged or incorrect item

Providing this information allows us to investigate your request more efficiently and offer the best possible solution.

Our typical email response time is 24–48 business hours.

Phone Support

If you prefer speaking directly with a member of our team, you're welcome to contact us by phone during our regular business hours.

Our representatives are happy to assist with:

• General product inquiries
• Order updates
• Shipping questions
• Return guidance
• Refund information
• Website assistance
• Customer service support

If all representatives are assisting other customers, please leave a voicemail with your name, phone number, and order number. We'll return your call as soon as possible.

Order Assistance

Need help with an order?

Our support team can assist you with:

• Order confirmation
• Order modifications before shipment
• Shipping status
• Tracking updates
• Delivery questions
• Product availability
• Return requests
• Exchange inquiries
• Refund processing

To help us locate your purchase quickly, please include your order number whenever possible.

Shipping & Delivery Support

We're happy to answer questions regarding:

• Free Worldwide Shipping
• Estimated delivery times
• Tracking information
• Customs-related questions
• Delayed shipments
• Lost packages
• Split shipments
• Delivery confirmation

If your package experiences an unexpected delay, we'll gladly work with our shipping partners to help resolve the issue.

Returns & Refunds

Customer satisfaction is one of our highest priorities.

If you need to return an item or request a refund, simply contact our support team before sending your product back.

We'll guide you through each step of the return process and explain the eligibility requirements outlined in our Return & Refund Policy.

Whenever possible, please include photographs of the product and packaging to help us process your request more quickly.

Product Questions

Not sure which accessory is right for you?

We're always happy to help you choose the perfect item.

Contact us if you'd like more information about:

• Product materials
• Dimensions
• Colors
• Features
• Care instructions
• Gift recommendations
• Collection availability
• Compatibility with bags, keys, or accessories

We want you to feel confident before making every purchase.

Business & Partnership Inquiries

CharmLoom.store also welcomes inquiries related to:

• Brand collaborations
• Wholesale opportunities
• Retail partnerships
• Media requests
• Creative projects
• Influencer collaborations

Please include relevant information in your email so we can direct your inquiry to the appropriate department.

Our Commitment to You

At CharmLoom.store, we believe that every customer deserves a shopping experience built on trust, transparency, and genuine care.

From the moment you visit our website until your order arrives at your door, we're committed to providing reliable service and thoughtful support. If something doesn't meet your expectations, we'll do our best to make it right.

Your feedback helps us improve our products, our service, and the overall experience we provide to customers around the world.

Before You Contact Us

To help us respond more efficiently, please have the following information ready when applicable:

• Order number
• Full name
• Email address used for your purchase
• Product name
• Tracking number
• Description of your request
• Photos of the item or packaging (if reporting damage or shipping issues)

Including these details in your first message allows us to resolve most inquiries much more quickly.

Thank You

Thank you for choosing CharmLoom.store.

We truly appreciate your trust and support. Every order, message, review, and recommendation motivates us to continue providing charming accessories and exceptional customer service.

Whether you're shopping for yourself, searching for the perfect gift, or building a collection of adorable keepsakes, we're honored to be part of your journey.

If you ever need assistance, have a question, or simply want to say hello, our team is always here for you. We look forward to helping you and making every experience with CharmLoom.store as warm, enjoyable, and memorable as the products we proudly offer.