Shipping policy

Last Updated: July 22, 2026

At CharmLoom.store, we believe that every order should arrive safely, efficiently, and beautifully packaged. Whether you're purchasing a plush keychain, acrylic charm, bookmark, bag accessory, or a thoughtful gift, our goal is to make your shopping experience enjoyable from checkout to delivery.

This Shipping Policy explains how we process orders, estimated delivery times, shipping methods, tracking information, customs procedures, and other important shipping details.

By placing an order with CharmLoom.store, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

CharmLoom.store proudly offers Worldwide Shipping.

We currently deliver to customers in most countries and regions supported by our logistics partners.

While we strive to reach as many destinations as possible, certain remote locations, restricted territories, military addresses, or regions affected by carrier limitations may not be available for delivery.

If we are unable to ship to your address, we will notify you as soon as possible and provide a full refund if payment has already been received.

2. Free Worldwide Shipping

We are pleased to offer:

Free Standard Shipping on Every Order

There is no minimum purchase requirement to qualify for free shipping.

The shipping cost displayed at checkout for eligible orders will be Free.

Occasionally, we may introduce optional premium shipping services where available. If selected, any additional shipping charges will be clearly displayed before payment.

3. Order Processing Time

Orders are processed after payment has been successfully verified.

Our standard processing time is:

1–3 Business Days

Processing includes:

  • Order verification
  • Inventory confirmation
  • Product quality inspection
  • Secure packaging
  • Shipping label creation
  • Carrier pickup preparation

Orders are not processed on weekends or public holidays.

During peak shopping seasons, promotional events, or holiday periods, processing times may be slightly longer.

4. Estimated Delivery Time

Estimated delivery for standard shipping is:

7–10 Business Days

Delivery estimates begin after the order has been shipped, not when the order is placed.

Shipping times are estimates only and may vary depending on:

  • Destination country
  • Customs processing
  • Local courier performance
  • Weather conditions
  • Transportation delays
  • National holidays
  • Unexpected logistics disruptions

While most packages arrive within the estimated timeframe, occasional delays are beyond our control.

5. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

This email may include:

  • Order number
  • Tracking number
  • Shipping carrier information
  • Estimated delivery status
  • Tracking link when available

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

6. Order Tracking

Most shipments include tracking services.

You can monitor your order using the tracking number provided in your shipping confirmation email.

Tracking updates are provided directly by the shipping carrier and may occasionally experience delays between scans.

If your tracking information has not updated for several days, this does not necessarily indicate that your package has been lost.

International shipments may temporarily stop updating while undergoing customs inspection or transfer between logistics providers.

7. Multiple Shipments

To improve delivery efficiency, orders containing multiple products may occasionally be shipped separately.

This means:

  • Products may arrive on different dates.
  • Multiple tracking numbers may be issued.
  • Separate packages may be delivered by different carriers.

You will not be charged additional shipping fees for split shipments.

If one item arrives before another, please wait until all tracking numbers have been delivered before reporting missing items.

8. Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or local government fees depending on your country's regulations.

These charges are determined by the destination country's customs authority and are outside the control of CharmLoom.store.

Customers are responsible for paying any customs duties, import taxes, VAT, GST, or other government-imposed fees that may apply.

We cannot predict these charges before shipment.

Failure to pay required customs fees may result in delays, returned packages, or disposal of the shipment by local authorities.

9. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • Province or state
  • Country
  • Telephone number

Incorrect or incomplete addresses may result in:

  • Delivery delays
  • Failed delivery attempts
  • Returned packages
  • Additional shipping charges

If you notice an address error after placing an order, please contact us immediately.

We will make every reasonable effort to update the address before shipment, but changes cannot be guaranteed once processing has begun.

10. Delivery Delays

Although we work closely with reliable logistics partners, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Airline delays
  • Transportation disruptions
  • Natural disasters
  • Public holidays
  • High shipping demand
  • Labor strikes
  • Government restrictions

CharmLoom.store is not liable for shipping delays caused by third-party carriers or external events.

We appreciate your patience and understanding should unexpected delays arise.

11. Lost Packages

If your tracking information has not updated for an unusually long period or your package appears lost, please contact us.

Our customer support team will:

  • Review tracking history
  • Contact the shipping carrier when appropriate
  • Assist with an investigation
  • Offer a suitable resolution based on the findings

Please note that carrier investigations may require several business days to complete.

12. Delivered but Not Received

If tracking indicates that your order has been delivered but you cannot locate it, please:

  • Check around your property.
  • Ask household members.
  • Check with neighbors.
  • Contact your apartment office or reception desk.
  • Review any delivery notifications from the carrier.

If the package still cannot be located, contact us promptly.

We will work with the shipping carrier to investigate the delivery and determine the most appropriate solution.

13. Damaged Shipments

If your order arrives damaged during transportation, please contact us within a reasonable time after delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping box
  • Photos of the shipping label
  • Description of the damage

Depending on the situation, we may offer:

  • Replacement product
  • Refund
  • Partial refund
  • Alternative solution

Please retain the original packaging until your claim has been reviewed.

14. Incorrect Orders

If you receive the wrong product, incorrect quantity, or an item different from what you ordered, please notify us as soon as possible.

Include:

  • Order number
  • Product photographs
  • Packaging photographs

After verification, we will arrange an appropriate resolution, which may include a replacement or refund.

15. Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination country regulations.

We reserve the right to refuse shipment to locations where delivery is prohibited by law or carrier policy.

If a shipping restriction prevents fulfillment after an order has been placed, we will contact you promptly and issue a full refund if necessary.

16. Refused or Undeliverable Packages

Packages may be returned to us because of:

  • Incorrect address
  • Unclaimed shipment
  • Repeated failed delivery attempts
  • Refusal to accept delivery

If a returned package is received by us, we will contact you to discuss available options, which may include reshipment or a refund in accordance with our Return & Refund Policy.

Additional costs incurred due to customer-provided address errors or refusal of delivery may be deducted where permitted by applicable law.

17. Order Changes After Shipment

Once an order has been shipped, we are generally unable to:

  • Change the shipping address
  • Modify shipping methods
  • Add or remove products
  • Combine separate orders
  • Cancel the shipment

If changes are required after dispatch, customers may need to wait until delivery and then follow our Return & Refund Policy.

18. Force Majeure

CharmLoom.store is not responsible for shipping delays or delivery failures resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Epidemics or pandemics
  • Government actions
  • Customs delays
  • Transportation interruptions
  • War
  • Civil unrest
  • Power outages
  • Internet disruptions

We will make every reasonable effort to resume normal shipping operations as soon as conditions permit.

19. Policy Updates

We may revise this Shipping Policy periodically to reflect changes in our logistics network, carrier services, legal requirements, or operational practices.

The most current version will always be available on CharmLoom.store.

The "Last Updated" date at the top of this page indicates when this policy was most recently revised.

20. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

CharmLoom.store

Address:
1485 Rue Ottawa
Montréal, QC H3C 0V6
Canada

Email: support@CharmLoom.store

Phone: (416) 398-1383

Our customer support team is committed to providing friendly, responsive, and professional assistance. We appreciate your trust in CharmLoom.store and look forward to delivering charming accessories that bring a little more joy to your everyday life.