Contact information
Last Updated: July 22, 2026
Welcome to CharmLoom.store — your destination for charming keychains, plush accessories, acrylic charms, decorative bag pendants, bookmarks, and delightful everyday collectibles.
Our goal is to provide a shopping experience that is friendly, reliable, and enjoyable from your first visit to the moment your order arrives. Whether you have a question before purchasing, need assistance with an existing order, or simply want to share your feedback, our customer support team is here to help.
We believe that excellent customer service is just as important as offering quality products. Every inquiry is treated with care, professionalism, and respect.
Customer Support
Our support specialists are happy to assist with a wide range of inquiries, including:
- Product recommendations
- Order status updates
- Shipping information
- Tracking assistance
- Return and refund requests
- Exchange inquiries
- Damaged or incorrect items
- Payment questions
- Website assistance
- General customer support
No matter the reason for your message, we aim to provide clear communication and practical solutions as quickly as possible.
Contact Details
CharmLoom.store
Business Address
1485 Rue Ottawa
Montréal, QC H3C 0V6
Canada
Phone
(416) 398-1383
Customer Service Hours
Our customer support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday
10:00 AM – 3:00 PM (Eastern Time)
Sunday & Public Holidays
Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Email Support
Email is the fastest and most efficient way to reach our support team.
When contacting us, please include as much information as possible, such as:
- Your full name
- Order number
- Email used during checkout
- Product name
- Description of your question
- Photos if your inquiry relates to a damaged or incorrect item
Providing complete information allows us to respond more quickly and accurately.
Most email inquiries receive a response within 24–48 business hours.
Phone Support
If you prefer speaking with a member of our team, you are welcome to contact us by phone during our regular business hours.
Our representatives are available to assist with general questions, order updates, shipping inquiries, and after-sales support.
If all representatives are assisting other customers, please leave a voicemail including your name, phone number, and order number. We will return your call as soon as possible.
Order Assistance
If you need help with an existing order, please include your order number whenever possible.
Our team can assist with:
- Confirming order details
- Tracking shipments
- Delivery updates
- Address corrections before shipment
- Product availability
- Return eligibility
- Refund processing
- Exchange requests
Having your order information available helps us locate your purchase quickly and provide accurate assistance.
Shipping Questions
For shipping-related inquiries, we can help you with:
- Shipping estimates
- Tracking information
- Delivery status
- Customs questions
- Lost packages
- Delayed shipments
- Split deliveries
- Incorrect shipping addresses
Most orders include tracking information, allowing customers to monitor their shipment throughout the delivery process.
Returns & Refunds
If you would like to return a product, request an exchange, or report a damaged item, please contact us before sending anything back.
Our support team will explain the return process, confirm eligibility, and provide the appropriate return instructions.
For faster service, include photographs of the product and your order number in your initial email whenever applicable.
Product Questions
Need help choosing the perfect accessory?
We're happy to answer questions about:
- Product materials
- Dimensions
- Colors
- Features
- Compatibility
- Gift recommendations
- Care instructions
- Availability
Our goal is to help you make informed purchasing decisions with confidence.
Business & Partnership Inquiries
We also welcome inquiries regarding:
- Business partnerships
- Wholesale opportunities
- Brand collaborations
- Media requests
- Promotional campaigns
- Content creation
- Community partnerships
Please include relevant information in your message so it can be directed to the appropriate department.
Customer Satisfaction
At CharmLoom.store, customer satisfaction is one of our highest priorities.
Every order is carefully prepared, and every customer inquiry is handled with professionalism, patience, and respect.
If something doesn't meet your expectations, we encourage you to contact us before leaving a review or opening a payment dispute. In many cases, our support team can quickly resolve concerns with an appropriate solution.
We value long-term relationships with our customers and continuously work to improve our products, services, and shopping experience based on your feedback.
Response Time
While response times may vary during holidays, promotional events, or periods of high demand, our typical response times are:
- Email inquiries: 24–48 business hours
- Return requests: 1–3 business days
- Refund updates: 3–7 business days after approved returns are received
- Shipping inquiries: 1–2 business days
We appreciate your patience and will always do our best to assist you as efficiently as possible.
Before Contacting Us
To help us resolve your inquiry more quickly, please have the following information ready if applicable:
- Order number
- Full name
- Email address used for purchase
- Product name
- Tracking number
- Clear description of your request
- Photos of the product or packaging when reporting damage or shipping issues
Providing these details in your first message helps reduce delays and allows us to offer the most accurate support.
Thank You
Thank you for choosing CharmLoom.store.
We truly appreciate every customer who chooses our store for charming accessories, thoughtful gifts, and collectible keepsakes. Whether you're shopping for yourself or someone special, we're committed to delivering products that add a little joy to everyday life.
If you ever need assistance, have suggestions, or simply want to share your experience, we'd love to hear from you.
Your trust, support, and satisfaction inspire us to continue creating a warm, friendly, and enjoyable shopping experience for customers around the world. We look forward to serving you again and helping you find your next favorite charm.