Terms of service

Last Updated: July 22, 2026

Welcome to CharmLoom.store. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and any purchases made through our online store. By visiting, browsing, or placing an order on CharmLoom.store, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

Throughout these Terms, the words "we," "our," "us," and "CharmLoom.store" refer to CharmLoom.store, while "you," "your," and "customer" refer to any individual accessing or purchasing from our website.

1. Eligibility

To place an order on CharmLoom.store, you must:

  • Be at least 18 years old, or the age of majority in your jurisdiction.
  • Have legal authority to enter into a binding agreement.
  • Provide accurate and complete personal information.
  • Use the website only for lawful purposes.

If you are under the legal age in your country, purchases may only be made with the permission and supervision of a parent or legal guardian.

2. Products

CharmLoom.store specializes in collectible accessories, plush keychains, acrylic charms, decorative bag accessories, bookmarks, gifts, and lifestyle accessories.

We continuously improve our product selection and reserve the right to:

  • Add or remove products.
  • Change product descriptions.
  • Modify colors or styles.
  • Update specifications.
  • Adjust pricing.
  • Discontinue products at any time.

Product availability is not guaranteed.

3. Product Images

We make every effort to display products as accurately as possible.

However, actual colors, textures, and finishes may vary slightly because of:

  • Screen settings
  • Device displays
  • Lighting conditions
  • Photography
  • Manufacturing variations

Small differences do not constitute product defects.

4. Pricing

All prices displayed on CharmLoom.store are shown in the selected store currency.

Prices may change without prior notice.

The applicable price is the price shown at the time an order is successfully placed.

Although we strive for accuracy, pricing errors may occasionally occur. If an obvious pricing error is discovered, we reserve the right to cancel the affected order and issue a full refund.

5. Orders

Submitting an order does not automatically create a binding sales contract.

All orders are subject to review and acceptance.

We reserve the right to:

  • Reject any order.
  • Limit purchase quantities.
  • Cancel duplicate orders.
  • Cancel suspected fraudulent orders.
  • Cancel orders that violate these Terms.

If payment has already been processed for a cancelled order, a refund will be issued.

6. Payment

We accept payment methods supported by Shopify at checkout.

Payment authorization occurs before order processing begins.

By submitting payment information, you represent that:

  • You are authorized to use the payment method.
  • Payment information is accurate.
  • Sufficient funds are available.

We do not store complete payment card information on our servers.

7. Shipping

CharmLoom.store provides Free Worldwide Shipping on eligible orders.

Estimated delivery:

7–10 Business Days

Delivery estimates are not guarantees.

Unexpected delays may occur because of:

  • Customs clearance
  • Weather
  • Carrier disruptions
  • Holidays
  • Natural disasters
  • High shipping volume

Shipping information is provided separately in our Shipping Policy.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible items may be returned within 30 days after delivery, subject to the conditions described in that policy.

Please review the Return & Refund Policy before making a purchase.

9. Accuracy of Customer Information

Customers are responsible for providing accurate:

  • Name
  • Shipping address
  • Email address
  • Telephone number

CharmLoom.store is not responsible for delivery issues caused by incorrect information supplied during checkout.

10. Account Responsibility

Some features may require creating an account.

You are responsible for:

  • Maintaining password confidentiality.
  • Restricting access to your account.
  • Keeping login information secure.
  • Reporting unauthorized account activity promptly.

We reserve the right to suspend or terminate accounts involved in fraudulent or abusive activity.

11. Intellectual Property

Unless otherwise stated, all content on CharmLoom.store is owned or licensed by us.

This includes:

  • Logos
  • Branding
  • Product photography
  • Website layout
  • Graphics
  • Icons
  • Text
  • Illustrations
  • Marketing materials

No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.

12. User Conduct

You agree not to:

  • Violate applicable laws.
  • Upload malicious software.
  • Attempt unauthorized access.
  • Interfere with website operation.
  • Impersonate another person.
  • Submit false information.
  • Abuse promotions.
  • Use automated purchasing software.
  • Resell products without authorization.

Violation of these Terms may result in immediate account suspension or cancellation.

13. Reviews & User Content

Customers may voluntarily submit:

  • Reviews
  • Photos
  • Suggestions
  • Testimonials
  • Comments

By submitting content, you grant CharmLoom.store a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for promotional and operational purposes.

You confirm that your submitted content:

  • Is accurate.
  • Does not infringe intellectual property rights.
  • Does not contain unlawful material.
  • Is not defamatory or abusive.

We reserve the right to remove content at our discretion.

14. Promotional Campaigns

From time to time we may offer:

  • Discount codes
  • Seasonal promotions
  • Free gifts
  • Bundle offers
  • Loyalty rewards

Each promotion is subject to its individual terms.

Unless otherwise stated:

  • Promotions cannot be combined.
  • Promotions have expiration dates.
  • Promotions have no cash value.
  • Promotions may end without notice.

15. Limitation of Liability

To the maximum extent permitted by law, CharmLoom.store shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from:

  • Website use
  • Product use
  • Shipping delays
  • Third-party services
  • Payment interruptions
  • Technical issues
  • Lost profits
  • Lost data

Our maximum liability shall not exceed the amount paid for the affected order.

16. Disclaimer

CharmLoom.store provides its website and services on an "as is" and "as available" basis.

We do not guarantee that:

  • The website will always be uninterrupted.
  • Errors will never occur.
  • Every product will always remain available.
  • All information will always be completely free from inaccuracies.

17. Third-Party Services

Our website may integrate services provided by third parties, including:

  • Shopify
  • Payment providers
  • Shipping carriers
  • Analytics services
  • Marketing tools

We are not responsible for third-party websites, products, or services.

Your interactions with third parties are governed by their own terms and privacy policies.

18. Privacy

Your use of CharmLoom.store is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of personal information necessary to fulfill orders, provide customer support, improve our services, and comply with legal obligations.

19. Force Majeure

CharmLoom.store shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • War
  • Government restrictions
  • Labor disputes
  • Pandemics
  • Internet outages
  • Transportation disruptions
  • Customs delays
  • Power failures

Our obligations will resume once the event has ended.

20. Termination

We reserve the right to suspend or terminate access to our website without prior notice if we reasonably believe a user has:

  • Violated these Terms.
  • Engaged in fraudulent activity.
  • Abused promotions.
  • Attempted unauthorized access.
  • Used the website unlawfully.

Termination does not affect obligations that arose before termination.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Québec and the applicable federal laws of Canada, without regard to conflict of law principles.

Any disputes arising under these Terms shall be subject to the jurisdiction of the competent courts located in Québec, Canada, unless otherwise required by applicable consumer protection legislation.

22. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business practices, legal requirements, or Shopify platform updates.

Updated versions become effective immediately upon publication on CharmLoom.store unless otherwise required by law.

The "Last Updated" date at the top of this page indicates the most recent revision.

We encourage customers to review these Terms periodically.

23. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

CharmLoom.store
1485 Rue Ottawa
Montréal, QC H3C 0V6
Canada

Email: support@CharmLoom.store

Phone: (416) 398-1383

Our customer support team is committed to providing friendly, timely, and professional assistance. We appreciate your trust in CharmLoom.store and thank you for choosing us for your favorite charms, keychains, and collectible accessories.