Legal notice
Last Updated: July 22, 2026
Welcome to CharmLoom.store. This Legal Notice explains important legal information regarding the ownership, operation, use, and legal responsibilities associated with this website. It is intended to promote transparency and provide customers with clear information about our business, products, and online services.
By accessing, browsing, or purchasing from CharmLoom.store, you acknowledge that you have read and understood this Legal Notice together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with any part of these legal terms, please discontinue using our website.
1. Business Information
Business Name
CharmLoom.store
Business Address
1485 Rue Ottawa
Montréal, QC H3C 0V6
Canada
Customer Support Email
Customer Service Phone
(416) 398-1383
CharmLoom.store operates as an online retail store specializing in collectible accessories, plush keychains, acrylic charms, decorative pendants, bookmarks, lifestyle accessories, and gift products for customers around the world.
2. Website Ownership
This website is owned and operated by CharmLoom.store.
Unless otherwise stated, all content appearing on this website is owned by CharmLoom.store or is used under appropriate license or permission.
This includes but is not limited to:
- Logos
- Brand identity
- Website design
- Product photography
- Product descriptions
- Icons
- Illustrations
- Graphics
- Text
- Layout
- Marketing materials
- Digital assets
All rights are reserved.
3. Intellectual Property
All intellectual property rights relating to this website remain the exclusive property of CharmLoom.store or their respective owners.
No content may be:
- Copied
- Reproduced
- Distributed
- Published
- Modified
- Reverse engineered
- Sold
- Licensed
- Used commercially
without prior written permission.
Customers may view, download, or print website content solely for personal, non-commercial use.
Unauthorized use may violate copyright, trademark, and other applicable intellectual property laws.
4. Trademarks
CharmLoom.store and its branding elements may constitute trademarks, service marks, or trade dress protected under applicable laws.
Any third-party trademarks, logos, or product names appearing on the website remain the property of their respective owners.
Reference to third-party names does not imply sponsorship, endorsement, partnership, or affiliation unless explicitly stated.
5. Website Use
Visitors agree to use this website responsibly and lawfully.
Users may not:
- Violate applicable laws
- Upload malicious software
- Attempt unauthorized access
- Interfere with website functionality
- Use automated purchasing software
- Collect customer information
- Attempt data mining
- Circumvent website security
- Abuse promotional offers
- Misrepresent identity
We reserve the right to restrict access to users who violate these rules.
6. Product Information
We strive to ensure that all product information is accurate.
However, occasional errors relating to:
- Pricing
- Availability
- Descriptions
- Images
- Dimensions
- Specifications
- Colors
may occur.
CharmLoom.store reserves the right to correct errors without prior notice.
Such corrections may occur before or after an order has been submitted.
7. Product Images
Product photographs are provided for illustrative purposes.
Actual products may vary slightly because of:
- Lighting
- Screen settings
- Manufacturing batches
- Handmade characteristics
- Material variations
Minor cosmetic differences do not constitute defects.
8. Pricing
Prices displayed on CharmLoom.store may change without notice.
We reserve the right to:
- Update prices
- Correct pricing errors
- Modify promotions
- End promotional campaigns
If an obvious pricing error occurs after an order is placed, we reserve the right to cancel the order and provide a full refund.
9. Product Availability
Inventory is subject to change without notice.
Adding a product to the shopping cart does not reserve inventory.
Orders are fulfilled according to product availability at the time processing begins.
If an item becomes unavailable after purchase, customers will be notified and offered an appropriate solution, which may include a refund or alternative product.
10. Third-Party Services
CharmLoom.store relies on reputable third-party providers to operate various aspects of the business.
These may include:
- Shopify
- Payment processors
- Shipping companies
- Fraud prevention services
- Email providers
- Analytics platforms
- Marketing tools
We are not responsible for interruptions or failures caused by independent third-party services.
11. External Links
Our website may contain links to external websites for customer convenience.
CharmLoom.store does not control the content, policies, or practices of third-party websites.
Accessing external websites is entirely at your own risk.
12. User Content
Customers may voluntarily submit:
- Reviews
- Testimonials
- Photos
- Comments
- Suggestions
By submitting content, you grant CharmLoom.store permission to use, reproduce, publish, display, and distribute such content for promotional and business purposes without additional compensation, unless otherwise agreed.
We reserve the right to moderate, edit, or remove user-generated content that violates our policies.
13. Limitation of Liability
To the maximum extent permitted by applicable law, CharmLoom.store shall not be liable for:
- Indirect damages
- Consequential damages
- Incidental damages
- Lost profits
- Loss of business
- Data loss
- Service interruptions
- Shipping delays
- Third-party carrier issues
- Payment processing interruptions
Our maximum liability relating to any purchase shall not exceed the total amount paid for the affected order.
14. Disclaimer
The website and all products are provided on an "as available" and "as is" basis.
We make reasonable efforts to maintain accurate information but do not guarantee:
- Continuous website availability
- Error-free operation
- Complete accuracy
- Continuous product availability
- Uninterrupted access
Temporary interruptions may occur for maintenance, technical issues, or events beyond our control.
15. Privacy
Personal information collected through CharmLoom.store is handled in accordance with our Privacy Policy.
Information may be collected for purposes including:
- Order processing
- Customer support
- Fraud prevention
- Payment verification
- Shipping
- Website improvement
- Legal compliance
We take commercially reasonable measures to protect customer information but cannot guarantee absolute security for data transmitted over the internet.
16. Force Majeure
CharmLoom.store shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Severe weather
- Floods
- Fires
- Earthquakes
- War
- Government actions
- Customs delays
- Transportation disruptions
- Labor disputes
- Internet outages
- Epidemics
- Pandemics
- Power failures
During such events, our obligations may be suspended until normal operations resume.
17. Governing Law
This Legal Notice shall be governed by the laws of the Province of Québec and the applicable federal laws of Canada.
Any dispute arising from the use of this website shall be subject to the jurisdiction of the competent courts located in Québec, Canada, unless mandatory consumer protection laws require otherwise.
18. Severability
If any provision of this Legal Notice is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
The invalid provision shall be interpreted, where possible, in a manner consistent with its original purpose while complying with applicable law.
19. No Waiver
Failure by CharmLoom.store to enforce any provision of this Legal Notice shall not constitute a waiver of that provision or any other legal right.
Any waiver must be made expressly and in writing.
20. Entire Agreement
This Legal Notice, together with our:
- Terms of Service
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
constitutes the complete understanding between CharmLoom.store and the customer concerning the legal use of this website, except where additional agreements are expressly stated.
21. Policy Changes
CharmLoom.store reserves the right to update, revise, or modify this Legal Notice at any time.
Changes may reflect:
- Legal developments
- Shopify platform updates
- Business operations
- Product offerings
- Shipping procedures
- Customer service improvements
The updated version becomes effective immediately upon publication unless otherwise required by applicable law.
Customers are encouraged to review this page periodically.
22. Contact Us
If you have any legal questions, concerns, or requests relating to this Legal Notice or the operation of CharmLoom.store, please contact us using the information below:
CharmLoom.store
1485 Rue Ottawa
Montréal, QC H3C 0V6
Canada
Email: support@CharmLoom.store
Phone: (416) 398-1383
We are committed to operating with transparency, integrity, and professionalism. Our team strives to maintain a safe, trustworthy, and customer-focused shopping environment while complying with applicable laws and recognized e-commerce standards. Thank you for choosing CharmLoom.store. We appreciate your trust and look forward to bringing thoughtfully selected charms, accessories, and gifts to customers around the world.